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I used to be able to open, edit, and save documents from SuperOffice with Office programs. Now documents in the SuperOffice are being downloaded and opened locally and no changes made in an existing document are saved.
Previously after double-clicking on an e-mail in SuperOffice, a new e-mail dialog in Outlook would open, now SuperOffice e-mail dialog gets opened instead.
Why does it happen and how do I fix it?
The described situations can occur when SuperOffice Web Tools are not installed or not connected on your computer. To fix it please follow the steps below:
Step 1. Make sure the latest version of the SuperOffice Web Tools are installed
Step 2. Make sure the Web Tools are active and connected
Step 3. Configure the SuperOffice Web Tools to your SuperOffice CRM account
Step 1. Make sure the latest version of the SuperOffice Web Tools are installed
Step 2. Make sure that the SuperOffice Web Tools are active and connected.
1. Right click the SuperOffice Web Tools icon in the right low corner of the Windows taskbar and select Preferences. If you do not see the SuperOffice Web Tools icon, the Web Tools may not be started. Contact your IT to make sure that the SuperOffice.TrayApp.Client.Exe is always active.
2. In the Web Tools preferences, check if you see your Company name:
If it is empty, the Web Tools are not configured correctly. Please go to the last step (Step 3) of this FAQ.
3. If you see your Company name, close the preferences window. Right click the SuperOffice Web Tools icon in the taskbar again and this time, select Login.
4. In the new tab that opens, try to open a saved document. If it still does not open directly in an Office application, continue to step 3 below.
Step 3. Configure the SuperOffice Web Tools to your SuperOffice CRM account.
Note! This step is only necessary if Step 2 showed that your Web Tools are not configured correctly. Always try step 2 first.
Note! If you use an authentication provider (Office365 or Google), you might be redirected to their webpage for re-authentication (enter your user name and password) to complete the connection to SuperOffice CRM.
Then click OK, refresh your internet browser, and your connection to the SuperOffice Web Tools is repaired.
If you get an additional pop up of the SuperOffice MailLink, click on Yes.
More information:
Troubleshooting video: What to do when documents from SuperOffice stopped opening in MS Office programs?
FAQ: What can I do when I run into the problems with SuperOffice Web Tools?
FAQ: What to do when I get an error "Unfortunately, we were unable to log you into {{applicationIdentifier}}. The error message was Failed to validate identity token" when trying to connect SuperOffice Web Tools?
FAQ: What to do if a new email dialog does not open after clicking on the email address in SuperOffice?