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How do I obtain the backup of our SuperOffice Online database?
To get a backup of your database and/or documents and/or document templates, please follow the steps below:
The Support consultant advised you to use the Download tool
The document archive will be downloaded in two files:
• “Files 1.zip".
Note! The documents found in “Files 1.zip” folder are not accessible via the SuperOffice CRM interface.
• "Files 2"
The database backup will be downloaded in .bak format file.
Click on the link behind the word here (1) in the pop-up dialog to access the files, and then click Finished (2) to close the download tool.
You were not advised to use any additional tool
More information:
SuperOffice CRM is based on two types of data storage: Database and Document Archives.
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