I clicked on the Inbox button in SuperOffice CRM, but instead of opening Outlook, it opened Internet explorer (it can also be that File explorer or no program is being opened). Why does it happen and how do I fix it?
This issue occurs when the Windows registry key which normally should point to the Outlook application is missing or points to another application.
Please follow the steps below, to fix it:
- In the computer's search box type in regedit and open Registry Editor (Desktop app).
- Navigate to the key that determines the application, which is opened after clicking on the Inbox button:
- If your Outlook is 32bit navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\SuperOffice\Mail\Inboxes\Outlook
- If your Outlook is 64bit navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SuperOffice\Mail\Inboxes\Outlook
3. In the Outlook (1) key you should find a Command (2) key with the value of the physical path to the Outlook application. Make sure that the path and the Outlook application installation exist in this location. If the key does not exist, please create it manually.
Note! Incorrectly editing a registry can permanently damage your computer or server (if you work on Citrix/Terminal Server), so do not delete or adjust any key if you don't know specifically why you do it. We recommend to back up the Windows registry before making any change. You can find instructions on how to do it in this article.
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