I want to use SuperOffice for Outlook to archive e-mails into SuperOffice CRM. Do I need to have SuperOffice Web Tools installed at the same time?
You do not need to have SuperOffice Web Tools to be able to archive e-mails when you use SuperOffice for Outlook add-in. However, to be able to open the archived e-mails in the Outlook application you want to keep SuperOffice Mail Link installed and configured. It does not need to be activated in the Outlook Ribbon. We recommend to disable it and use Mail Link functionality in the background.
To make sure that archived e-mails from SuperOffice open in Outlook please follow the steps below:
- Install SuperOffice Web Tools or confirm that SuperOffice Mail Link is installed.
- To confirm that SuperOffice Mail Link is installed please open program files and check if it exists in the installed programs list.
- To install Web Tools please follow the instructions in this FAQ.
Note! Please check this FAQ if you want to know the difference between Web Tools and Mail Link.
2. Then you must see two sets of SuperOffice Archiving buttons in your Outlook Ribbon. We suggest disabling the buttons from SuperOffice Mail Link. To do it right-click on the Outlook Ribbon and click on the Customize the Ribbon item on the menu.
3. At the bottom of the screen click Go (1).
4. Deselect the box next to SuperOffice Ribbon (1) and close the dialog by clicking OK (2).
5. Now in the Outlook ribbon, you should see only the SuperOffice for Outlook button and you should be able to open e-mails from SuperOffice CRM with the Outlook application.
More information
FAQ: How do I get and start using SuperOffice for Outlook Add-in?